carlftred.com is committed to protecting the privacy of its
customers and clients. In the course of a transaction, we have to
collect information in order to fulfill your order in a timely manner
and process your payment. We always exercise the greatest care when
collecting, storing, and using this information. The same level
of care and attention is exercised when collecting less critical
data such as product registration information or general information.
measures are in effect to make sure that your personal information
remains private. Please read the following sections to learn more
about our policies.
information is collected?
When you place an order, we need to collect your name, company name,
addresses (billing and shipping), payment information, telephone
and fax numbers as well as your email address.
information is used to fulfill your order and process you payment.
In addition, we use the information to contact you regarding your
order confirmation. From time to time, we will also use the information
to contact you after your purchase to ensure complete satisfaction
with our products and services and to communicate special advancis.com
announcements we think will be of interest to you ( i.e. special
offers, product introductions, news, etc...). You can, at any time,
withdraw your name from this special announcement list by following
the instructions located in the footer of the email.
you submit a question or comment, we need to collect information
about you (i.e. your name and company) and information on how to
contact you (i.e. email, address, phone or fax numbers). This information
is used solely to respond to your inquiries. We will offer the opportunity
to be placed on the special announcement list.
you register a product, we collect information about you (i.e. name,
company name, address, phone and fax numbers, email), information
about the product purchased (i.e. product number or serial numbers),
as well as general information about your business and shopping
experience. This information is stored in our database of registered
users. These customers receive special privileges such as special
our customers' information
Critical personal information such as credit card numbers and other
payment information receives particular attention to ensure your
privacy. When you place an order online, you have access to our
secure server (SSL). All of your information is encrypted and can
only be read by carlfred.com. When received this information
is handled with particular care preventing any unauthorized access.
As a result, it remains private.
of personal information to third parties
carlfred.com does not sell, trade, or rent your personal
information to third parties. carlfred.com may share information
with its partners only when such action is necessary to meet
clients' request or process orders for products and services
offered directly by carlfred.com. carlfred.com may
provide general information about its customers, its web site
traffic patterns and related site information to carefully-screened
third parties. Please note that the information provided in these
instances does not include any personal data.
and reviewing personal information
You are welcome to review and update/correct the information we
have collected about you or your company at anytime. Simply submit
your request to firstname.lastname@example.org with your name, company
name, customer number, and email address. Insert the following
message in the subject line of your email: " Request to review/correct
Our site provides users the opportunity to opt-out of receiving
communications from us at the point where we request information
about the visitor. Should you wish to no longer receive communications,
please send an e-mail to email@example.com
If you have any questions about this privacy statement, the practices
of this site, or your dealings with this web site, you can contact:
Customer Information Privacy Practices
680 W. Sam Houston Pkwy. S. Suite 26210
Houston, TX 77042
Phone: 713-974-0001 or e-mail us at firstname.lastname@example.org
This Web Hosting Agreement (this "Agreement") sets forth the
terms and conditions of your use of carlfred.com, ("carlfred.com
hosting") for web hosting services. You certify that you
are at least 18 years of age. To become a carlfred.com hosting
account holder, you must read and agree to be bound by all terms
and conditions of this Agreement, the fee schedules on the Online
Order forms and any policies that are or may be published by
carlfred.com hosting. This Agreement will become effective
when accepted by carlfred.com hosting. By posting notice 30
days in advance at a web page available on carlfred.com hosting
web site (http://www.carlfred.com), carlfred.com hosting
may modify the terms and conditions of this Agreement or the
prices of its services, as well as discontinue or change the
services offered. You will be bound by the modified Agreement,
prices and/or policies if you continue to use the sevices.
Scope of Services and your Obligations
This Agreement defines the terms and conditions of carlfred.com hosting's services as offered by carlfred.com hosting and used
by you, including the provision of web hosting services on carlfred.com hosting's servers and connectivity to the Internet (the "Services").
carlfred.com hosting will provide the Services for the amount
of server storage space selected in exchange for payment of fees
and full compliance with the terms and conditions of this Agreement.
In performing the Services, carlfred.com hosting maintains control
and ownership of any and all Internet protocol ("IP") numbers and
addresses that may be assigned to you and reserves the right to
change or remove any and all IP numbers and addresses at its sole
carlfred.com hosting reserves the right to monitor its systems
electronically and to access and disclose any information as permitted
or required by any law, regulation or other governmental request
to operate its systems properly, to protect itself or its accountholders
or for any other reason it in good faith deems necessary. carlfred.com hosting will fully cooperate with law enforcement authorities
in investigating suspected lawbreakers and reserves the right to
report to law enforcement any suspected illegal activity it becomes
aware of. It is not carlfred.com hosting's intention that its
Services or facilities be used in contravention of the Communications
Decency Act of 1996 (the "CDA") or any other applicable law.
You agree to comply with the requirements of the CDA and the Digital
Millennium Copyright Act (the "DMCA") and acknowledge that carlfred.com hosting is a "service provider" under the DMCA and is therefore
immune from liability under the DMCA, including 17 U.S.C. § 512.
Consistent with the DMCA, carlfred.com hosting will accommodate
standard technical measures used to identify and protect copyrighted
works, and, as further described herein, carlfred.com hosting
has a policy of terminating accountholders who are copyright infringers.
For more information,please visit the Copyright
Infringement section of this Agreement.
Websites are unmodified forums containing the personal opinions
and other expressions of the persons who post entries on a wide
range of topics. Neither the content of websites located on carlfred.com hosting's servers nor the links to other websites are screened,
approved, reviewed or endorsed by carlfred.com hosting. carlfred.com hosting is not a publisher of any of the content of websites,
or of any content that may be available through the links to and
from them, and is acting solely as an Internet web-hosting service
provider. The text and other material on such websites are the
opinion of the specific author and are not carlfred.com hosting's
statements of advice, opinion or information.
Payment Policies, Fees, and Refunds:
Full payment is required before any hosting service is rendered,
which includes renewals. All payment-due notices will be sent
by electronic mail. No bills or invoices will be sent by postal
mail or fax. Prepayment is due each anniversary (one month, three
month, six month, one year, two years) following the date the
account was established. Billing will continue until you cancel
your hosting account. You may cancel at anytime. Domain registration
fees and setup fees are nonrefundable.
Every hosting account with carlfred.com hosting features a 30-day
money back guarantee. If you choose to cancel your account
within the first 30 days and notify us by completing the form
located at: http://www.carlfred.com/company/cancel.shtml,
we will refund all routine account fees, exclusive of any set
up or domain names fees. Accounts closed after 30 days do not
qualify for refund of any pre-paid fees. We do not refund partial-month
hosting fees. carlfred.com hosting will only allow for the
refund if cancellation is not the fault of the client, as determined
by carlfred.com hosting. Accounts closed for violating the
Restrictions policy do not qualify for a refund.
Domain registration/setup fees are nonrefundable. Customers registering
a domain name for multiple years or new hosting clients may be
asked to provide a credit
card authorization form. The customer is responsible for
all money owed on the account from the time it was established
to the time that the customer notifies carlfred.com hosting
of cancellation. All monetary transactions are in $US dollars.
Additional features can be added at any time. Monthly feature
prices are not prorated. carlfred.com hosting reserves the
right to change prices at any time.
If your web site has an ovedue balance, carlfred.com hosting
automated billing system will suspend your account until you
pay the overdue balance. Please note that it is your responsibility
to keep your account current. You can check your account balance
at any time by clicking "billing history" in your account's control
If you are paying by telephone, we charge $5 service fee per
30 Day Money Back Option
All Web Hosting plans include a 30 day money back policy. If you
are dissatisfied with your service for any reason, you will receive
a full refund (minus setup fees and overage charges) if you cancel
your account within 30 days of the activation of your account.
carlfred.com hosting refund policy does not apply to any additional
items or services; this includes but is not limited to Data Storage,
Data Transfer, MySQL Databases, FTP Logins, and Sub Domains. Also
not included are Domain Registrations as well as Reseller programs.
Because it is not possible to return a Miva license that you may
have received, your refund amount will be reduced by $99 if you
were issued a Miva license. Resellers' refund will be reduced $25
for virtual name servers installed on the account. This
money back guarantee is not available after 30 days.
request for cancellation must be received via the web form and
you will receive a confirmation upon the cancellation of your account.
Cancellations over the telephone and informal email are not accepted.
The 30 day money back guarantee does not apply to reseller accounts,
or any fees associated with these accounts.
Accounts cancelled/terminated by carlfred.com hosting for violating
carlfred.com hosting Restrictions policy do not qualify for the
30-day money back guarantee. For example, if your account is cancelled
due to spamming, you will not be given any refund.
Please allow at least 4-6 weeks for refunds of check, money order,
credit card or PayPal payments.
The validity, terms, performance and enforcement of this Agreement
shall be governed and construed by its provisions and in accordance
with the laws of the State of Texas (without regard to conflicts
of laws principles).
You agree to use all carlfred.com hosting services and facilities
at your own risk. carlfred.com hosting specifically disclaims
all warranties of merchantability and fitness for a particular
purpose. In no event shall carlfred.com hosting be liable for
any loss, or loss of data, or other commercial damage, including
but not limited to special, incidental, consequential or other
damages. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO WAIVE AND HOLD
carlfred.com hosting HARMLESS FROM ANY CLAIMS RELATING TO ANY
ACTION TAKEN BY carlfred.com hosting. CUSTOMER AGREES THAT IT
SHALL DEFEND, INDEMNIFY, SAVE AND HOLD carlfred.com hosting HARMLESS
FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS, CLAIMS, INCLUDING
REASONABLE ATTORNEY'S FEES ASSERTED AGAINST carlfred.com hosting,
ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE
OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE
PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, ITS AGENTS, EMPLOYEES
OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS
carlfred.com hosting AGAINST LIABILITIES ARISING OUT OF:
(1) any injury to person or property caused by any products sold
or otherwise distributed in connection with carlfred.com hosting's
(2) any material supplied by customer infringing or allegedly infringing
on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from carlfred.com hosting's server.
carlfred.com hosting shall be the sole judge of what violates
cancel your account, please follow these instructions. You
may cancel at anytime. Domain registration fees and setup fees
are non refundable. Please refer to the 30
day money back guarantee here. The money back option
is not available after 30 days.
NOTE: carlfred.com hosting charges a $25.00 fee for returned
checks and a $75 fee for charge backs. For international customers,
if you are sending a check/money order the amount must be drawn
in US dollars. You may cancel at anytime. Phone requests and email
will not constitute acceptance of any cancellation. Notification
of cancellation must be received at least five business days prior
to your cycle date, with the cycle date being the day of the month
you sign up, in order to avoid charges in full for the next cycle.
It is the Clients Responsibility to secure email confirmation from
carlfred.com hosting that account has been cancelled. If the
client has not yet received email confirmation of account cancellation,
then the account remains active, and you will continue to be invoiced.
If Client has a balance due at the time of cancellation, this balance
must be paid in full. Cancellation does not absolve Client of any
outstanding financial obligations. All WebSiteSource.com accounts
must be paid in full before the cancellation will be considered
Transferring your domain to another provider or nonuse of your
hosting account does not constitute canceling your account. You
must notify carlfred.com hosting to formally cancel
your account and avoid further charges.
Most account maintenance issues can be handled in your Control
panel. Simply access your control panel and click on "Account Maintenance".
If you need to cancel your account, please see carlfred.com hosting
canceling an account. There is a one-time fee of $20 for replacing
an existing account domain name with another domain name, whether
from spelling error(s) or other purposes. Please review this
article prior to submitting a domain name change request.
carlfred.com hosting is only responsible to the present owner
of the Web hosting space. We verify ownership by credit card number
(if paid for by credit card), name, address, email address, username, & password.
If you give this information to any other party or give access
to your email address on your account to another party, you risk
having your Web site and any other information on your account
changed and/or deleted. We are not responsible for any information
on your account should you reveal this information to another party
who causes damage to your account and/or Web site.
If you are a Web designer and you are not the person paying for
the hosting account we advise you to receive payment for your work
before you publish it to carlfred.com hosting servers. Once the
Web site is published to carlfred.com hosting servers the account
owner has retained ownership of that content.
Reporting Alleged Copyright Infringement
carlfred.com has designated an agent to receive notifications
of alleged copyright infringement on carlfred.com hosting servers.
If you believe your copyrighted work is being infringed on a carlfred.com hosting, Inc. server, please notify carlfred.com hosting
Legal Counsel, carlfred.com
E-Mail: email@example.com and firstname.lastname@example.org (send
notifications to both email addresses)
Please be sure
to include "Copyright Infringement Complaint" in the subject line.
Fax: +1-713-528-7759 and +1-512-608-9990 (send notifications
to both fax numbers)
US Mail: 2305 Elmen, Houston, Texas 77019
In notifying us of the alleged copyright infringement, please be
sure to include the following information:
- a description of the copyrighted work that is the subject of the claimed
infringement (if multiple works are being infringed at a single site, a
representative list of such works at that site is adequate);
- a description of the infringing material and information sufficient to
permit carlfred.com hosting to locate the material;
- contact information for you, including your address, telephone number
and/or email address;
- a statement by you that you have a good faith belief that use of the
material in the manner complained of is not authorized by the copyright
owner, or its agent, or the law;
- a statement by you, signed under penalty of perjury, that the information
in the notification is accurate and that you have the authority to enforce
the copyrights that are claimed to be infringed; and
- a physical or electronic signature of the copyright owner or a person
authorized to act on its behalf.
Failure to include all of the above-listed information may result
in a delay of the processing of your complaint. carlfred.com will terminate the online privileges of users who infringe
the copyright of others.
information on the Digital Millennium Copyright Act please click here.
It is your responsibility to verify that the registration of your
domain name is complete. And, when the domain name registration
comes up for renewal, the Domain Name Registration Company ordinarily
will email the contact for your domain to remind you it will soon
expire. If you do not keep your domain name's registration current,
then the domain registration will expire and the domain would then
become available for others to register. It is your responsibility
to be certain that you keep your domain name registered. You
can check the expiration date of your domain's registration here.
carlfred.com hosting may not be the source, intermediary,
or destination address involved in the transmission of any unsolicited
email, email bombs, hate email, or any mass email. Your email
account may not be referenced as originator, intermediary, or
reply-to address of such email. We consider mass email any email
message sent to more than about 150 emails/hour. *
Client is responsible for keeping email storage on each POP3
box below 100 MB. This is normal for most accounts since email
is typically downloaded from the server on a regular basis using
an email client such as Outlook, Outlook Express or Eudora. In
most cases, emails are limited to 10MB per file size.
*This number does not apply to virtual
private server accounts.
carlfred.com hosting is committed to a zero-tolerance,
Under this policy, we prohibit
Spam, or any unsolicited commercial email, from being sent either:
Over the carlfred.com hosting network, by customers or any
other users of the carlfred.com hosting network (including
customers' customers); AND/OR over ANY network- if the message
sent advertises or mentions a site hosted on the carlfred.com hosting server.
We react quickly and seriously to violations, and we further reserve
the right to terminate the services, without prior notice, of any
customer disregarding this policy. Sending unsolicited commercial
email (a.k.a. "spam"), cross-posting messages to a large number
of usenet groups, posting obscene or threatening messages while
using or referring to an carlfred.com hosting email address or
web site URL is prohibited. The use of carlfred.com hosting servers
as a mail drop for responses to activities described above is also
prohibited. Accounts canceled due to spam will be billed a "clean
up" fee of $500.
If you have any complaints or comments regarding Spam on carlfred.com
hosting network, please direct them at to carlfred.com hosting
All services provided by carlfred.com hosting may be used for
lawful purposes only. Transmission, storage, or presentation of
any information, data or material in violation of any United States
Federal, State or City law, or in violation of the laws of any
country, is prohibited. This includes, but is not limited to: copyrighted
material, trademark, intellectual property, material we judge to
be threatening or obscene, material that advocates or calls for
the commission of crimes or civil harms to any person, group of
people, corporation, country, or any entity, or material protected
by trade secret and other statute without proper authorization.
The subscriber agrees to indemnify and hold harmless carlfred.com hosting from any claims resulting from the use of the service which
damages the subscriber or any other party.
Pornography is prohibited on all carlfred.com servers.
includes sites that may infer sexual content, or links to adult content elsewhere.
carlfred.com hosting will be the sole arbiter in determining violations of
Also prohibited are sites that promote any illegal activity or
present content that may be damaging to carlfred.com hosting
servers or any other server on the Internet. Links to such materials
are also prohibited.
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- HYIP sites (High Yield Investment Programs)
Any illegal activity, including adult content, links to adult content web
sites, spamming or hacking will result in your site being shut down and all
your files deleted without warning.
carlfred.com hosting will be the sole arbiter as to what constitutes a
violation of this provision.
The web storage space is for business and personal website
operations purposes only and not for unrelated data storage.
CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any
CGI scripts you wish, however we reserve the right to disable any
CGI script that effects normal server operation or service to other
carlfred.com hosting customers. You will be notified in 24 hours
about offending cgi script. No chat room or similar scripts allowed.
carlfred.com hosting allows for very generous traffic, and most
sites never exceed 4 G per month, unless they offer shareware,
sound, video, image and multimedia archives, are mirror sites or
any site whose primary purpose is file distribution. carlfred.com hosting customers are discouraged from storing any files that cause
excessive traffic on carlfred.com hosting servers. Please contact
carlfred.com hosting web hosting technical support team for more
information. Again, 99% of the sites do not fall into this category
and never reach carlfred.com hosting traffic limits.
We reserve the right to refuse service to anyone for any reason
not prohibited by law. Also we reserve the right to terminate service
to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to carlfred.com hosting
or any other Internet servers will result in immediate account
deactivation without prior notice. No refund is given in this case.
We will not host web sites which contain adult material.
You will be charged for transfer that you use beyond the defined
data transfer limits without prior notification. You can setup
your account to notify you via email when you are nearing your
data transfer limit. Just click on "Account Management" and setup
the notification. You can monitor your monthly transfer that you
have used in the "Resource Meter" area of your control panel and
you can add more transfer to your account at any time by clicking
on "Upgrade CP" in your control panel. Just upgrade to a higher
plan. If you need additional bandwidth transfer above what is allowed
with a higher hosting package, please contact
and we will be happy to assist you. Please note that it
is your responsibility to make sure that you have sufficient bandwidth
transfer remaining for your web pages. If your web site has used
all the bandwidth transfer that you have purchased, carlfred.com hosting system will suspend your account until you contact us to
purchase additional bandwidth transfer.
Full backups are made weekly, and backups of new/changed data made
nightly. No guarantees are made of any kind, either expressed or
implied, as to the integrity of these backups. Backups are made
for server restoration purposes only. It is the clients' responsibility
to maintain local copies of their web content or any other information.
If loss of data occurs due to an error of carlfred.com hosting,
we will attempt to recover the date for no charge to the client.
If data loss occurs due to negligence of client in securing their
account or by an action of the client, carlfred.com hosting will
attempt to recover the data from the most recent archive for a
Client agrees to use the Help Desk located at helpdesk.carlfred.com for
web hosting technical support issues. carlfred.com hosting does,
however, offer telephone support to clients. Client agrees not
to abuse this resource. Abuse includes placing multiple repeat
calls without leaving a message or leaving multiple messages in
the same 24-hour period. Clients who abuse telephone support privileges
may, at Provider's sole discretion, have telephone support privileges
revoked and/or incur a charge of $20.00 per call for a 30 minute
call. carlfred.com hosting shall have sole authority to determine
violations of this policy.
We use your IP address to help diagnose problems with carlfred.com hosting server, and to administer carlfred.com hosting Web site.
carlfred.com hosting site uses an order form for customers to
request information, products, and services. We collect visitor's
contact information (like their email address) and financial information
(like their account or credit card numbers). Contact information
from the order form is used to generate accounts. The customer's
contact information is also used to get in touch with the customer
when necessary. Financial information that is collected is used
to bill the user for products and services.
Sharing of Information:
In order to register for carlfred.com hosting service(s), the user is
required to supply his / her Full Name, Company Name, Full Address, Phone
Number, E-mail address, username, and domain name.
- To register for Web Hosting, the user must also supply a username, password
and domain name. To use the Search Engine submission tool, the user must
supply their domain name / URL.
carlfred.com hosting uses the above-described information to
contact our clients in regards to changes in our services. Information
that is collected is not shared with or sold to any third party,
with the following exceptions:
Domain Registration - In order for carlfred.com hosting to register
/ modify domain names, the above information is submitted to Bulkregister.com
or one of our other ICANN-accredited domain registrars. carlfred.com hosting is not responsible for the privacy practices of
those Web-Sites described above to whom which we must provide information.
This site does contain a small number of links to other sites.
carlfred.com hosting is not responsible for the privacy practices
or the content of such Web sites.
- You provide billing to your customers. We do not bill your
customers. We bill you for the domain and space, then you
turn around and bill them for your cost from us and your
services in addition to that.
- We can only allow you to be a reseller if you are paying
by credit card
- Actual or attempted violations of policy by a customer's
end user shall be considered violations of the policy by
the customer regardless of intention and will be acted upon
- your customers are given a limited amount of transfer and
if we feel that one of your customers is using up more transfer
than allocated or is taking up too much of the CPU usage
then we will need to pass some of the extra cost on to you
and you will need to pass it on to your customer. You will
need to put that in your terms and conditions for the hosting.
- You agree that neither you nor your customers can hold
us responsible for services that you offer.
- your customers have to abide by the same terms and conditions
as you do, or we have the right to cancel any of your reseller
- If you abuse carlfred.com hosting services, we reserve
the right to cancel your account, which will also cancel
your customers accounts.
If the Website uptime of customer's Website is less than 99.9%,
carlfred.com hosting will issue a credit to the customer's
hosting account in accordance with the following table, with
the credit being calculated on the basis of the monthly service.
Website uptime - Credit Percentage
99.9 to 100% - 0%
98% to 99.8% - 10%
95% to 97.9% - 25%
90% to 94.9% - 50%
89.9% or below - 100%
Downtime Amounts - Credit Percentage
Less than 42.2 mins - 0%
42.3 - 864 mins - 10%
865 - 2160 mins - 25%
2161 - 4320 mins - 50%
greater than 4320 mins (72 hrs) - 100%
* Assumed a 30 day month, 43200 minutes in a month, 1440
minutes in a day
Customer shall not receive any credits under this Uptime Guarantee
in connection with any failure or deficiency of Website availability
caused by or associated with:
- Circumstances beyond carlfred.com hostings´ control
including, war, strike or other labor disturbance, unavailability/interruption/delay
in telecommunications, virus attacks and/or hackers, third
party software failure (free scripts, ecommerce software
including Miva Merchant, Merchant Gateways), fire, flood,
tornado, earthquakes, acts by any governing body, embargo,
boycott, or inability to obtain supplies, raw materials,
or power used in or equipment needed for provision of this
- Failure of access circuits to the Service Provider Network,
unless the failure is caused solely by carlfred.com hosting
- Emergency server or network maintenance, scheduled maintenance,
and system upgrades
- Domain name system (DNS) problems outside of the control
of carlfred.com hosting
- Issues with FTP, POP, IMAP, or SMTP customer access
- Customer's acts or omissions (or acts or omissions of others
acting on behalf of or authorized by customer), including,
without limitation, custom scripting or coding (ie., PHP, Python,
CGI, Perl, HTML, ASP, Cold Fusion, etc...), any negligence,
willful misconduct, or use of the Services in breach of ANY
ITEM outlined in carlfred.com hosting's Restrictions Policy;
- Problems elsewhere on the internet that prohibit you from
viewing your account. carlfred.com hosting is not responsible
for browser, DNS, or other caching that might make it appear
your site is unavailable even though others can still access
your information. This guarantee covers areas carlfred.com hosting controls such as carlfred.com hosting servers, routers,
and switches. Please refer to The Internet Traffic Report,
which monitors the flow of data around the world, for more
information on any problems elsewhere on the Internet which
may exist: http://www.internettrafficreport.com/details.htm
Credit Request and Payment Procedures
In order to receive a credit, customer must make a request by
sending an email message to email@example.com. Each
request in connection with this Uptime Guarantee must include
customer's domain name and the dates and times of the unavailability
of the website. The request must be received by carlfred.com hosting within ten (10) days after the Website was not available.
If the unavailability is confirmed by carlfred.com hosting,
credits will be applied within 30 days after carlfred.com hosting's receipt of the credit request. Credit is posted to
the customer's hosting account only - no refunds via check,
credit card, or PayPal are available.
Notwithstanding anything to the contrary herein, the total amount
credited to customer in a particular month under this Uptime
Guarantee shall not exceed the total hosting fee paid by customer
for such month for the affected Services. Credits are exclusive
of any applicable taxes charged to customer or collected by carlfred.com hosting and are customer's sole and exclusive remedy with
respect to any failure or deficiency in the Website availability
of customer's website.
to know more?
If you have questions regarding this statement, if the web site
has not responded to your inquiry, or your inquiry has not been
satisfactorily addressed, please contact firstname.lastname@example.org